Shipping and Return Policy

DELIVERY POLICY

At Kleeda, we aim to provide a seamless and transparent delivery experience for our customers.

Delivery & Return Policy:

• Please note that opening or inspecting the shipment upon delivery is not allowed.
• Orders must be received and paid in full at the time of delivery.
• If you decide not to keep the product after receiving it, you may request a return within 14 days from the delivery date.
• Upon receiving your return request, we will arrange for a courier to collect the item from you within the return period.
• Once the returned product is checked and confirmed to be in good condition, the refund will be processed immediately and transferred back to you via Instapay.
• Important: Partial returns are not allowed, you must either accept the entire order or return it in full.
• If the order total is above EGP 5000, the extra amount must be transferred in advance, as the courier can only collect up to 5000 in Cash.
• Shipments above EGP 4000 are eligible for free shipping.
  
  

Exchange POLICY

• 1. Standard Exchange:
• Reach out to us to request Exchange. We will send you a courier to collect the item.
• Send back the original item.
• Once we inspect and approve the return, you can select a replacement.
• Your new item will be shipped as soon as the return is confirmed.
• Shipping costs are the responsibility of the customer.
• Items must be exchanged in their original condition, with all original tags and packing intact, within 14 days pf receiving your order.

•  2. Quick Exchange
• You don’t have to wait — simply place a new order right away. Then, request a refund for the original item.
• Once the returned item is received and approved, we’ll process your refund via Instapay.
• Shipping costs are the responsibility of the customer.
• Items must be exchanged in their original condition, with all original tags and packing intact, within 14 days of receiving your order.